Where You See Problems, I See Strategic Opportunities

I help businesses find the right clients, position themselves differently, and build operations that actually work.

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Who I Am

Neha Kumari

I don't accept "that's just how it is." Where others see limitations, I see repositioning opportunities. Where businesses struggle to compete, I find the competitive advantage they didn't know they had.

I spent 3+ years in hospitality operations management in London, solving problems management had accepted as unfixable, building teams that stayed, and creating customer experiences that drove loyalty. I earned two promotions in seven months—not by working harder, but by seeing what others missed.

I hold a Master's in International Business from the University of Greenwich, where I was selected as CEO of a virtual multinational corporation and outperformed my entire cohort through strategic decision-making under pressure.

Now I'm building my consultancy—helping businesses identify the right clients, position themselves differently, and build operations that actually scale. I work remotely with clients globally, and I only take on work where I know I can deliver measurable impact.

How I Approach Business Problems Differently

The Windowless Room Problem

While working at a boutique hotel in London, we had a persistent problem: windowless rooms that consistently generated terrible reviews. Management's solution? Hide it. Don't mention them on the website, hope guests won't notice.

They noticed. And gave us 1-star reviews.

Everyone saw a problem to hide. I saw an opportunity to reposition.

Instead of hiding the limitation, what if we positioned it as a feature? What if we targeted Gen Z travelers who would love an immersive, cave-like "theatre experience room"? What if we made the windowless room the most Instagram-worthy space in the hotel?

Turn the liability into a unique selling point. Stop trying to compete on what you DON'T have. Win on what makes you DIFFERENT.

Why I Don't Have Client Testimonials (Yet)

I'm radically honest about where I am:

I've spent years in hospitality operations management, solving complex business problems, managing teams, optimizing processes, and understanding customer psychology at scale. I've worked within the systems. I've seen what works and what doesn't. I've identified strategic opportunities that management missed.

But I haven't done this work as an independent consultant—until now.

I'm transitioning from being the operations manager who fixed businesses from the inside, to being the strategic advisor who helps businesses identify opportunities from the outside.

This means two things:

1. I don't have client testimonials yet. The first 3 businesses I work with will be my proof of concept.

2. I'm offering my first 3 engagements on a results-first basis. You don't pay until you see measurable impact. Discovery call is free. Initial strategic work is free. We only discuss compensation once you're seeing actual results.

This Is Your Advantage

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Two Ways I Transform Your Business

Different challenges require different expertise. Whether you need to figure out how to win the right clients or fix what's broken inside your business, I help you build something sustainable.

1

Strategic Growth Partnership

You're excellent at what you do, but you don't know who to sell to, how to position yourself, or why your pitches aren't converting. You have a great product but the market doesn't understand your value.

Ideal For:

Startups, new ventures, and established businesses entering new markets. You know your craft but don't know how to sell it, position it, or identify which clients will actually convert.

What You Get:

  • Target market identification — who has the highest conversion potential and why
  • Strategic positioning development — how to differentiate yourself from 100 other competitors
  • Client psychology analysis — understanding what they need (even when they don't know it themselves)
  • Gap revelation strategy — helping clients see problems they didn't know existed
  • Active participation in client conversations — I'm on discovery calls with you, positioning in real-time
  • Opportunity expansion — turning small projects into bigger, more valuable engagements
The Outcome:

You know exactly who to target, how to position yourself, and what to say that makes clients choose you. Deals get bigger. Clients become long-term partners.

2

Operational Excellence & Systems Building

Your business works, but it's chaotic. Systems are broken, team turnover is high, customers aren't as happy as they should be, and you're constantly firefighting instead of growing.

Ideal For:

Hospitality, retail, service businesses with teams (10+ employees), high customer interaction, and operational complexity. You have the customers but can't deliver consistently.

What You Get:

  • Process optimization and workflow redesign that eliminates inefficiencies
  • Team management frameworks that reduce turnover and build loyalty
  • Customer experience systems that increase satisfaction and drive retention
  • Operational frameworks that let your business run without constant oversight
  • Strategic problem-solving for challenges others have accepted as "unfixable"
The Outcome:

Your business becomes stable, efficient, and profitable. Teams stay and perform. Customers become loyal advocates. You finally have time to focus on growth.

Three Types of Businesses I Work With

Type 1: Growth Strategy

You're great at what you do but don't know who to sell to or how to position yourself. You need to identify the right clients and win them consistently.

Type 2: Operations Fix

You have customers but your operations are chaotic. High turnover, inconsistent delivery, customer complaints. You need internal systems that actually work.

Type 3: Complete Transformation

You're a startup or new venture needing both: help identifying and winning clients PLUS building operations that can deliver at scale.

Ready to See Your Business Differently?

Book a free discovery call. We'll discuss your challenges, and I'll share strategic insights on what I see that you might be missing. No pitch, no pressure — just honest strategic perspective.

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